The safety of our cleaners and your valuables are our number one concern.

• Our cleaners do not climb higher than a 3-step ladder
• We do not move or touch firearms. If you own firearms, please move to an area you do not want cleaned and/or locked up.
• We do not move items weighing more than 25lbs or any large furniture. We will clean around these items without moving it.
• We do not clean electronics except for dust them
• We do not clean animal/human feces, urine, vomit, blood or other similar biohazard materials
• We do not clean inside of curios/ Chine cabinets
• We do not Dishwashing (if there are dishes in the sink, we will work around them to clean the sink)
• We do not heavy scrubbing of walls
• We do not clean fragile and delicate light fixtures or chandeliers
• We do not wet wipe mini or vertical blinds
• We do not organize clutter surfaces
• We do not wash or fold laundry

DW Solutions Cleaning Services asks that you declutter your home prior to our cleaners showing up. Simply clear away the clutter (this includes papers, clothing, toys, and other miscellaneous items) Our cleaners do not clean under clutter or do organization. We do not do laundry or folding.

Office – Our cleaners will not touch paperwork on top of any desk or work surface and therefore will not clean under it (unless it’s neatly stacked/organized).

Since cleaning is a very personal and human service, we realize that occasionally an area may not be cleaned to your satisfaction. DW Solutions Cleaning Services will happily re-clean any area that you are not satisfied with. Contact us at (772) 634-1326 within 24 hours and we will schedule a time to come re-clean the impacted area. We will make every effort to re-schedule the cleaning within 24-hours of our conversation. If it’s convenient for you.

DW Solutions Cleaning Services no refunds, after a cleaning service is completed, which is why we offer the 24-hours re-clean option to make it right.

DW Solutions Cleaning Services  reserves the right to take before and after photos or videos during a job for quality, training and promotional purposes. DW Solutions Cleaning Services  will never retain or use photos containing personal or self-identifying information or subject matter.

Deep Cleanings we usually prefer to schedule in the afternoon, since they tend to take more time, this way, the team can work calmly and make sure everything is thoroughly cleaned without any rush.

Standard Cleanings are scheduled on a recurring basis when you book after the Initial Deep cleaning. You can choose between weekly, every other week or monthly (every 4 weeks) and let us know in advance any time preference Morning or Afternoons from (8AM until 6PM).

Our cleaner(s) make every effort to be at your home Whitin their arrival window. As the day goes on, unexpected delays can happen like traffic or previous cleaning taking longer than expected. In that case, If the team is running behind or ahead of the schedule for any reason, someone will contact you to make sure the change time is still convenient for you.

Our arrival windows are 2 hours blocks. For example, if you select the 8AM-10AM arrival window, our cleaner(s) will get to your home anywhere between 8AM and 10AM. This does not mean our cleaners will leave your house at 10AM.

We make every effort to have the same cleaner (s) clean your home on a regular basis. However, this is not guaranteed. Due to vacation, personal day, illness or departure from the company, cleaner(s) may be switched. When that happens, we make sure the cleaners are informed about your home and preferences.

We are the cleaner and trustful choice. We strive to understand exactly what our clients want, do our utmost to provide the right solution. Our Clients enjoy consistent quality cleaning services.

Our mission is to built a strong long term relationship with our clients, working together as a team to meet their needs, acting with honestly, integrity and professionalism.

Yes, we are licensed and insured cleaning service registered by the State of Florida. We will send team of 2 or 3 cleaners. They will arrive wearing our uniform for visual identification.

Our cleaners are always very careful and trained to respect your home and everything inside your home. We understand that accidents can happen.

If an accident happens in your house, our cleaners are trained to call the office, and we will alert you right away to discuss options for repair or replacement.

We are not responsible to fix or replace any wear and tear expected to occur by use, time or lack of regular home maintenance, for example any blinds, plantation shutters, light fixtures, any wall decor, shelves, frames not well secure attached.

If you have something with sentimental value or any personal belongs you don’t want the cleaners touch or clean, or any already broken, scratched or stained, please inform us in advance.